Privacy starts with control over your journal.

Urnle is built around a simple promise: your journal is private by default, and guidance is something you choose. This policy explains what we collect, why we collect it, and how sharing works when you invite AI Guidance or a human guide into selected entries.

Last updated: July 2026

Private by default

Your journal content is not shown to human guides unless you intentionally share it.

Entry-linked guidance

AI and guide reflections are attached to the entries that inspired them.

Account control

You can sign out, manage guide relationships, and choose what remains private.

Information we collect

We may collect account details such as your email address, authentication identifiers, profile state, guide relationships, invitation status, billing state, support messages, and basic device or usage information needed to keep Urnle working reliably.

When you use the native app, we also store the journal content and media you create, including text, links, photos, audio, video, and guidance history.

How we use information

We use your information to provide private journaling, optional AI Guidance, human guide review, account security, billing, customer support, product debugging, abuse prevention, and service reliability.

If you request AI Guidance, selected journal content may be processed to generate reflections, summaries, follow-up questions, or other guidance features. Guidance is designed to support reflection and is not a substitute for professional care.

Sharing with human guides

Human guides only receive access to entries you intentionally share through the product. Your private entries remain private unless you choose to make them available to a guide relationship.

Guides may see the shared entry content, relevant context for that guide relationship, and their own reflections or comments. They do not receive blanket access to your full journal.

Service providers

We use trusted providers for services such as hosting, authentication, storage, payments, analytics, email, messaging, and AI processing. These providers may process information only as needed to support Urnle.

Retention and deletion

We retain information for as long as needed to provide the service, maintain records, meet legal obligations, resolve disputes, and improve reliability. If deletion tools are not yet available in the product, you can contact us for help with account or data requests.

Contact

For privacy questions or data requests, contact support@theboggler.com.